Shipping policy

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Bestnst has multiple shipping options:
Premium shipping costs & delivery timing 

(For furniture & mattress delivery information, please click here.)

Shipping Methods
Bestnst uses different carriers to ensure your items arrive on time. When your items are shipped, we will use the most appropriate delivery method, depending on the weight and shipping destination of your package.

Our carriers:
Royal Mail 
DPD 
Evri 
Yodel
Parcelforce Worldwide
DHL
FedEx
UPS
 
Merchandise you order may be filled from several locations, and items may arrive separately. If this is the case:

You will not incur additional shipping charges.
Your shipping charge (if applicable) will be split across multiple packages when your order is shipped.

What should I expect once my order is placed?
You will receive an order confirmation email that will include an estimated shipment date(s) based on the delivery method selected when the order was placed
Once the order is shipped, you will receive a shipping confirmation email. Select the "Track Shipment" link provided in the email to receive the most up-to-date shipping information, or click here to view your order status.

Please note: when your items are shipped, we will use the most appropriate delivery method, depending on the weight and shipping destination of your package.

Will I be charged for multiple shipments?
If the merchandise ships in multiple shipments you will see multiple charges because there will be a separate charge for each individual shipment. The total of the charges for all the shipments will be equal to the total for the entire order.

What is Same-Day & Next Day Delivery?
Certain items online are eligible for Same Day or Next-Day Delivery. Here are the ways you can take advantage of these shipping options:

Look for items with the Same Day or Next Day Delivery icon and add them to your 
Check that your delivery address and phone number are accurate to ensure timely delivery of your order
To request changes, contact Customer Service at +44 2048360105

What is UPS My Choice?
UPS My Choice allows you to personalize your delivery for maximum flexibility (available for US customers only).

Free Benefits include:
Request package delivery to a neighbor
View inbound and outbound packages
Receive delivery notifications
Get delivery photos
Get estimated delivery times
Add delivery instructions for your driver
Sign for your deliveries online

To become a UPS My Choice member:
There are added benefits for a fee
Visit the UPS My Choice page
Select the "Sign Up" button
Select to sign up through Facebook, Google, Amazon, or Twitter, or enter the requested information.

Already a UPS My Choice member, follow the steps below to manage your delivery:
Visit UPS Log In
Select to log in through Facebook, Google, Amazon, or Twitter, or enter your Email/User ID and Password
Enter your tracking number and select the "Track" button
Follow the prompts to customize your delivery

Report an Issue with Shipment or Delivery
We apologize if your item arrived incomplete, damaged, broken, missing components, defective, did not arrive at all, or you received the wrong merchandise. We value you as a customer and we want to fix any issues you have encountered quickly and effortlessly.

The quickest and easiest way to get assistance with your order is by clicking the Chat Online link at the bottom of the page.

Call us at +44 2048360105. Live Agents are available during business hours, Monday - Sunday, 8am - 10pm (holiday exceptions may apply).

IMPORTANT: You have 30 days, from the date of delivery, to notify us of:

Non-receipt (tracking shows order delivered)
Wrong Merchandise (including color, size, style, etc.)
Missing pieces, parts, or components
Arrived damaged or defective
 
Locating Small Parts or Accessories
To ensure all components are accounted for, please inspect your item thoroughly before reaching out:

Check inside drawers, compartments, or hollow bases
Look beneath cushions or inside zippered covers
Examine fabric linings or dust covers
Inspect the back or underside for taped items
Accessories are often securely stored in these areas for safe shipping
 
Direct from Vendor Orders:
Some items on our site are shipped and sold directly from Third Party Sellers.

If your affected purchase was shipped and sold directly from the seller, you will see the option to “Contact The Seller” on the "Order Details" page of your order. Please use this button to report your issue directly to the Seller, as Macy’s cannot process returns or exchanges for these items.

Click here for more info on our Return Policy

Beauty Items with Restrictions on Air Shipping
Restricted items include aerosols, pressurized spray cans, and alcohol-based products (hairspray, nail polish, nail polish remover, shaving cream, etc.). Due to air transport restrictions and regulations, these items are required by the U.K. Department of Transportation to be shipped by Standard Ground Shipping only. These restricted items are not eligible for Premium or Overnight Shipping.

Trade name: Bestnst

Phone Number: +44 2048360105

Web Email: admin@bestnst.shop

Physical Address: 126 Drury Lane, London WC2B 5SU, United Kingdom